Knee-Jerk reaction to handle a verbal attack

Have not been able to write too many blog posts on #communication due to work, brothers marriage and some other responsibilities! its actually a lot easier to jot something down about social media. Communication blog posts need me to take time out and really think.

I recently read an article I thought I should share with you all. This article is from Harvard Business Blogs, which by the way are a place for some good and thought provoking articles! It talks about being at the end of a verbal attack and how to make the best of it.

http://blogs.harvardbusiness.org/bregman/2009/10/the-martial-art-of-difficult-c.html

What do you think? Do you have any ways you deal with such situations?

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